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Fix a problem

Find the cause and the fix when a form, text, email, call or sync does not work.
Valentine Ohalebo
By Valentine Ohalebo •
12 articles

Why am I not getting my FlowForce sign-in code?

Click Resend code on the sign-in page, and check your spam folder. If it still does not arrive, check that you typed the right email address, or sign in with Google, Microsoft or a passkey instead. FlowForce has no passwords, so the emailed code is the default way in. The FlowForce sign in page Try these in order 1. Check spam and promotions. Look for an email from FlowForce. 2. Click Resend code. It is under the code boxes on the sign-in page. 3. Check the email address. Click Change next to your email to fix a typo. 4. Use another way in. Go back and choose Google or Microsoft, or click Sign in with a passkey. Use the Google or Microsoft account with the same email as your FlowForce user. If you see a form asking for your company name You entered an email that has no FlowForce account, so FlowForce is starting a new one. Go back and use the email your workspace uses. If you were invited, finish the invite first. See How to accept a FlowForce team invite. If you typed the code and nothing happens The code goes in the six boxes, and FlowForce signs you in when the last digit is in. Request a new code with Resend code and try again. Still stuck? Click your name at the bottom of the sidebar once you are in, then Help. If you cannot sign in at all, ask your admin to check that your user is active. Related articles - How to sign in to FlowForce (no password needed) - How to accept a FlowForce team invite

Last updated on Nov 09, 2026

Why is my FlowForce form not capturing leads?

Open the form and check that its status is Active. An inactive form, or one in Trash, stops taking submissions. Then check your embed code and look at the submissions list to see whether entries are arriving. Check these in order 1. Is the form Active? Open the form, click Settings, and look at Form status. Inactive forms stop accepting new public submissions. Switch it back to Active. 2. Is the form in Trash? A trashed form's link and embed stop working. Restore it from Trash. See How to restore deleted leads, deals and forms from Trash in FlowForce. 3. Did you paste the whole embed code? Copy it again from Copy, then Embed code, and paste all of it. Check that your website builder allows custom code. 4. Is the link right? Copy it again from Copy, then Link, and open it in a private window. 5. Submit a test. Fill the form in yourself, then open the form in FlowForce and look at the submissions table. The submissions list on a form page The submission arrived but nothing followed If entries show in the list but the lead was not followed up, no sequence is attached. The form page says No sequence attached. See How to send an automatic follow-up after a form submission. I cannot find a lead from a submission Search the Leads list by the person's email, and clear any filters. The form's Assigned setting shows who owns new leads. Still stuck? Click your name at the bottom of the sidebar, then Help. Related articles - How to share and embed a lead capture form in FlowForce - How to edit form fields and turn a form off in FlowForce

Last updated on Nov 09, 2026

Why can I not make or receive calls in FlowForce?

Wait for Voice: ready to show in the header, and check that Phone & SMS is connected with a number. Calls run in your browser, so FlowForce must stay open. The Outreach page showing Before calling while the softphone connects Check these in order 1. Wait for Voice: ready. The Outreach page says Before calling while your browser softphone connects. Wait for Voice: ready in the header, or click Start once it appears. 2. Check Phone & SMS. Open Integrations, then Phone & SMS. The status should be connected. If it says "SMS connected, calling unavailable", click Refresh calling and try again. See How to set up Phone and SMS in FlowForce. 3. Check you have a number. The dialer says "Voice is not connected" until you connect Phone & SMS. Buying a number needs a one-time identity check. See How to verify your identity before you buy a phone number in FlowForce. 4. Check the caller ID. If the dialer says no outbound caller ID is available, assign a Phone & SMS voice line, or verify your own mobile number under Personal caller IDs. I miss inbound calls Inbound calls only ring while FlowForce is open and the header shows Voice: ready. When it is offline, callers hear voicemail or miss the call. Missed calls and voicemails show in History on the Outreach page. See How to review your call history, missed calls and voicemails. The call History tab with the softphone offline notice Still stuck? Click your name at the bottom of the sidebar, then Help. Related articles - How to make a call from FlowForce with the dialer and keypad - How to set up Phone and SMS in FlowForce

Last updated on Nov 09, 2026

Why did my FlowForce text message fail or not deliver?

Open Logs, then SMS logs, and find the text. Its status tells you what happened: Pending, Sent, Delivered or Failed. Then check your Phone and SMS connection and the lead's number. SMS logs with the status of each text Check these in order 1. Read the status. In Logs, open SMS logs and search for the lead. Failed means it did not go through. Pending means it is still waiting. Click Refresh. 2. Check your connection. Open Integrations, then Phone & SMS. It should be connected and not paused. See How to set up Phone and SMS in FlowForce. 3. Check the lead's number. Open the lead and make sure they have a valid mobile number. 4. Check opt-out rules. In Outreach, AI Agents, Settings, Cross-channel compliance has two switches that are on by default: Email opt-out blocks SMS and SMS STOP blocks email. A lead who opted out of email may not get texts. See How to set AI agent limits and defaults in FlowForce. 5. Check the sending number. For a quick SMS, make sure you picked a From number. See How to send a one-time text message to a group of leads in FlowForce. I replied in the Inbox and the lead did not get it Open Logs, then SMS logs, and check the status of your reply. The reply box shows the number it sends from. See How to read and reply to text messages in the FlowForce Inbox. Still stuck? Click your name at the bottom of the sidebar, then Help. Related articles - How to check if a text message was delivered in FlowForce - How to set up Phone and SMS in FlowForce

Last updated on Nov 09, 2026

Why is my FlowForce calendar empty or my booking link missing?

If Schedule is empty, click Connect calendar and connect Google Calendar, Outlook or Calendly. If you have no booking link, set your hours in Meetings settings after you connect a calendar. The Schedule page asking you to connect a calendar My Schedule is empty 1. Open Schedule. If it says Connect a calendar, click Connect calendar. It opens Integrations. 2. Choose Google Calendar, Outlook calendar or Calendly and sign in. See How to connect Google Calendar and Google Meet to FlowForce and How to connect Outlook Calendar and Microsoft Teams to FlowForce. 3. If you connected already, check that you signed in with the right account. I have no booking link A new workspace shows "No booking link yet" in Meetings settings. Connect a calendar, reload the page, and check again. See How to set your booking link and availability in FlowForce. People can book at the wrong times Check the Open days and the From and To times in Meetings settings. Times follow the time zone in your profile, under Location and time. SMS reminders are not sending The Booking reminders section says if no phone number is connected. Connect one, and your SMS choices are kept. See How to set booking reminders and the meeting assistant in FlowForce. Meet or Teams links are missing Connect Google Meet or Microsoft Teams as well as your calendar. They are separate cards under Calendar & meetings. Still stuck? Click your name at the bottom of the sidebar, then Help. Related articles - How to set your booking link and availability in FlowForce - Which integrations does FlowForce have?

Last updated on Nov 09, 2026

Why can I not see a page or button in FlowForce?

A page can be missing for four reasons: it is hidden in the MORE or ADMIN group, it only exists for your industry, your plan does not include it, or your role does not allow it. Check them in that order. The sidebar with the MORE and ADMIN groups open Check these in order 1. Open MORE and ADMIN. Forms, Documents, Insights, Services, Integrations and Trash are in MORE. Teams and Logs are in ADMIN. Click each group name to open it. 2. Check your industry. Listings and Open Houses only appear in real estate workspaces, and real estate workspaces say Contacts and not Leads. The phone step on the Go live checklist is hidden for healthcare and legal workspaces. Ask an admin to check My Company. 3. Check your plan. The Free plan has 1 seat, so the button on Teams says Upgrade to add members. Pro adds AI Agents, lead enrichment and phone numbers. See What is the difference between the FlowForce Free and Pro plans?. 4. Check your role. Roles control what each person can do. Ask an admin to check your role under My Company, then Roles. See How to add teammates and assign roles in FlowForce. A button is greyed out Many buttons need a step done first. For example Next on a new campaign needs a name, a sender and recipients. I cannot find the Help or Docs link Click your name at the bottom of the sidebar. Docs and Help are in the profile menu. Still stuck? Click your name at the bottom of the sidebar, then Help. Related articles - Where to find everything in FlowForce - What is the difference between the FlowForce Free and Pro plans?

Last updated on Nov 09, 2026

Why is my FlowForce sequence not sending?

Open the sequence and check that its status is Active and that leads are on it. Then check your mailbox and phone connections. Call steps are manual, so they never send by themselves. A sequence with an email, a call and a text step Check these in order 1. Is it Active? On the Sequences list, a multi-step sequence should show Active. Draft has not started. See How to read your sequences and what each status means. 2. Are leads on it? Open the People tab. If it is empty, use Use sequence and Enroll leads. See How to put leads on a sequence and track their progress. 3. Check each lead's status. On the People tab, filter by Active, Needs review, Paused, Completed and Stopped. A lead who is Completed has finished every step, and Paused and Stopped leads are not moving. 4. Is the step a call? Call steps are manual. You log the outcome in the lead's timeline, so FlowForce does not place the call for you. 5. Is your mailbox connected and under its limit? Email steps send from your mailbox and follow its daily and hourly limit. See Why are my emails not sending from FlowForce?. 6. Is Phone & SMS connected? Text steps need a number. See Why did my FlowForce text message fail or not deliver?. 7. Did the lead opt out? The cross-channel opt-out switches can block a channel. See How to set AI agent limits and defaults in FlowForce. The People tab with each lead's progress Still stuck? Click your name at the bottom of the sidebar, then Help. Related articles - How to create your first sequence in FlowForce - How to put leads on a sequence and track their progress

Last updated on Nov 09, 2026

Why did FlowForce AI do something I did not expect?

Open Outreach, AI Agents, Settings and check the Autonomy ceiling. If Allow auto email, Allow auto SMS or Allow auto sequence enroll is on, agents can act without asking. Turn them off to return to approval only. The Autonomy ceiling with auto email, auto SMS and auto enrollment An agent acted on its own 1. Open Outreach, then AI Agents, then Settings. 2. Find Autonomy ceiling. 3. Turn off Allow auto email, Allow auto SMS and Allow auto sequence enroll. All three are off by default. 4. Check Minimum confidence and Max risk, which limit how sure and how risky an agent can be. 5. Look at the Past tab on AI Agents to see what it did. These are workspace settings, so they apply to every user. See Does FlowForce AI send messages without my approval?. I see no drafts - Check that the agent you want is On on the Agents tab. See How to use the FlowForce AI agents for follow-up and voicemail. - Open the Review tab. Drafts wait there for you. - On a lead, check the Follow-up agent switch under Next action. The Review tab with a draft waiting for approval The Voicemail Agent does nothing It only acts when the power dialer reaches voicemail, and it has to be set to On. Lists filtered by AI Mode look wrong Turn AI Mode off and clear the search box, then try a more specific sentence. See How to filter leads and deals in plain English with AI Mode. Still stuck? Click your name at the bottom of the sidebar, then Help. Related articles - How to review AI drafts and proposals before they go out - How to set AI agent limits and defaults in FlowForce

Last updated on Nov 09, 2026

Why do I see Account suspended or Organization not found in FlowForce?

Account suspended means your organization's account has been suspended or cancelled. Organization not found means the address you opened does not match an organization. Each page has a button for what to do next. Account suspended The Account suspended page The page says "This organization account has been suspended or cancelled." 1. Click Contact support. 2. Or click Back to sign in to try another account. If you think it is an error, contact support and say which organization it is. If only you cannot sign in, an admin may have suspended your access. An admin can restore it from your user page. See How to manage a team member's account in FlowForce. Organization not found The Organization not found page The page says "The organization you are trying to access does not exist." It offers three things to try: 1. Double check the address for typos. 2. Contact your organization admin. 3. Create a new organization with Create organization, or click Sign in. Unable to unsubscribe or resubscribe The Unable to unsubscribe page If a recipient opens the unsubscribe page without a link, it says "No unsubscribe link was provided". They need to use the unsubscribe link from a recent email. The resubscribe page works the same way, with the link from the confirmation email. Still stuck? Click your name at the bottom of the sidebar, then Help, or use Contact support on the page. Related articles - Why am I not getting my FlowForce sign-in code? - How to manage a team member's account in FlowForce

Last updated on Nov 09, 2026