Account suspended means your organization's account has been suspended or cancelled. Organization not found means the address you opened does not match an organization. Each page has a button for what to do next.
Account suspended
The page says "This organization account has been suspended or cancelled."
- Click Contact support.
- Or click Back to sign in to try another account.
If you think it is an error, contact support and say which organization it is.
If only you cannot sign in, an admin may have suspended your access. An admin can restore it from your user page. See How to manage a team member's account in FlowForce.
Organization not found
The page says "The organization you are trying to access does not exist." It offers three things to try:
- Double check the address for typos.
- Contact your organization admin.
- Create a new organization with Create organization, or click Sign in.
Unable to unsubscribe or resubscribe
If a recipient opens the unsubscribe page without a link, it says "No unsubscribe link was provided". They need to use the unsubscribe link from a recent email. The resubscribe page works the same way, with the link from the confirmation email.
Still stuck?
Click your name at the bottom of the sidebar, then Help, or use Contact support on the page.