Open the sequence and check that its status is Active and that leads are on it. Then check your mailbox and phone connections. Call steps are manual, so they never send by themselves.
Check these in order
- Is it Active? On the Sequences list, a multi-step sequence should show Active. Draft has not started. See How to read your sequences and what each status means.
- Are leads on it? Open the People tab. If it is empty, use Use sequence and Enroll leads. See How to put leads on a sequence and track their progress.
- Check each lead's status. On the People tab, filter by Active, Needs review, Paused, Completed and Stopped. A lead who is Completed has finished every step, and Paused and Stopped leads are not moving.
- Is the step a call? Call steps are manual. You log the outcome in the lead's timeline, so FlowForce does not place the call for you.
- Is your mailbox connected and under its limit? Email steps send from your mailbox and follow its daily and hourly limit. See Why are my emails not sending from FlowForce?.
- Is Phone & SMS connected? Text steps need a number. See Why did my FlowForce text message fail or not deliver?.
- Did the lead opt out? The cross-channel opt-out switches can block a channel. See How to set AI agent limits and defaults in FlowForce.
Still stuck?
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