Open Logs, then SMS logs, and find the text. Its status tells you what happened: Pending, Sent, Delivered or Failed. Then check your Phone and SMS connection and the lead's number.
Check these in order
- Read the status. In Logs, open SMS logs and search for the lead. Failed means it did not go through. Pending means it is still waiting. Click Refresh.
- Check your connection. Open Integrations, then Phone & SMS. It should be connected and not paused. See How to set up Phone and SMS in FlowForce.
- Check the lead's number. Open the lead and make sure they have a valid mobile number.
- Check opt-out rules. In Outreach, AI Agents, Settings, Cross-channel compliance has two switches that are on by default: Email opt-out blocks SMS and SMS STOP blocks email. A lead who opted out of email may not get texts. See How to set AI agent limits and defaults in FlowForce.
- Check the sending number. For a quick SMS, make sure you picked a From number. See How to send a one-time text message to a group of leads in FlowForce.
I replied in the Inbox and the lead did not get it
Open Logs, then SMS logs, and check the status of your reply. The reply box shows the number it sends from. See How to read and reply to text messages in the FlowForce Inbox.
Still stuck?
Click your name at the bottom of the sidebar, then Help.