Go to Logs in the ADMIN group and click SMS logs. Each text shows a status: Pending, Sent, Delivered or Failed.
Steps
- Click Logs in the ADMIN group of the sidebar.
- Click SMS logs.
- The boxes at the top show how many texts are Pending, Failed, Sent and Delivered.
- Search by lead name, phone, email, message text or message ID, or use All Statuses to see one kind.
What each status means
- Pending is waiting to go out.
- Sent has left FlowForce.
- Delivered has reached the phone.
- Failed did not go through.
Read a row
Each row shows the time, status, lead, the teammate who sent it, the number it went to, and the start of the message. Live, Refresh and Export are at the top right of the page.
Other logs on the same page
Email logs, Call logs, Audit logs and Power dialer are tabs on the same page. See How to review your call history, missed calls and voicemails for call logs.
If it did not work
A text shows Failed. Check that the lead has a valid mobile number on their record, and that your Phone & SMS connection is on. See How to set up Phone and SMS in FlowForce.
A text is stuck on Pending. Click Refresh. If it stays Pending, check your connection under Integrations, then Phone & SMS.
I cannot find a text. Clear All Statuses and the search box, then look again.