Click Inbox, then the SMS tab. Your text conversations are listed on the left. Click one to read it, type your reply at the bottom, and send it.
Steps
- Click Inbox in the sidebar.
- Click SMS. The number beside it is a count.
- Click a conversation in the list.
- Read the messages.
- In the box at the bottom, the line From shows the number you will send from. Type your message and click the send arrow.
Start a new text
Click Compose at the top right to write a new message.
Folders
On the SMS tab, the folders are Inbox, Drafts, Junk and Trash. Press r to reply and use j and k to move between conversations.
Before you reply
Texts send from your workspace number. If you have not set one up, see How to set up Phone and SMS in FlowForce. A text that does not deliver shows in the SMS logs. See How to check if a text message was delivered in FlowForce.
If it did not work
The SMS tab is empty. You have no texts yet, or Phone & SMS is not connected.
The send arrow is greyed out. Type a message first.
I replied but the lead did not get it. Open Logs, then SMS logs, and check the status.