Click Inbox in the sidebar. Your email conversations are on the Email tab and your text messages are on the SMS tab. Click a conversation to read it and reply.
The Inbox layout
- Email and SMS switch between email and text conversations. Each shows a count.
- Needs reply lists conversations where a lead is waiting on you.
- Folders are Inbox, Sent, Drafts, Archive, Junk and Trash.
- The conversation list shows the sender, the time, the subject and a short preview.
- Integration at the top right opens your integration settings.
Read and reply
- Click a conversation in the list.
- The messages open on the right, with Reply and Forward at the top of the message.
- Click Reply, write your answer and send it.
Keyboard shortcuts work in the Inbox: press j and k to move up and down, r to reply and e to archive.
Write a new email
Click Compose. See How to send an email from the FlowForce Inbox.
If it did not work
The Inbox is empty. Your email has not synced yet. Open Integrations, then Email, and click Sync. See How to connect your email and calendar to FlowForce.
I cannot find a message. Check the Archive, Junk and Trash folders.
The SMS tab is empty. You need a phone number set up under Integrations, then Phone & SMS.