Open Outreach and click History to see your missed calls, voicemails and calls you have made. For totals and recordings, open Logs and click Call logs.
The History tab
- Click Outreach in the sidebar.
- Click History at the top right.
- Search by lead, deal or phone number, or filter with All calls, All dates and All users.
Each row shows the outcome, who made the call, the lead, and the date and time. Outcome analytics at the top covers the last 7, 14 or 30 days.
The softphone offline notice
If you see "Inbound calls won't ring, softphone is offline", FlowForce is not ready to take calls. Keep FlowForce open until the header shows Voice: ready. While it is offline, callers hear your voicemail or miss the call. Missed calls and voicemails still appear in the list.
Call logs
For a full record, go to Logs in the ADMIN group and click Call logs.
- The boxes at the top count Total, Outgoing, Incoming and Recorded calls.
- The table shows the time, direction, lead or deal, user, the call outcome and notes, and a Recording column.
- Search by name, phone, title, notes, transcript or summary, and use All Calls and Advanced filters to narrow it.
If it did not work
A call is missing. Check the date filter, and that All users is set if you want to see teammates' calls.
Recorded shows 0. No calls have recordings yet.
I do not see Logs. Logs is in the ADMIN group. Your role may not include it. Ask an admin.