Open Integrations, then Email. Check two things: that your mailbox says Connected, and that you have not used up your daily or hourly limit shown under Inbox ramp.
Check these in order
- Is the mailbox connected? It should show Connected. If not, click Sync, or remove it and add it again.
- Did you hit the limit? New mailboxes send a limited number of emails and build up over 30 days. On day 1 the limit is 10 a day and 5 an hour. Today: 10/10 or This hour: 5/5 means you have used it. Wait for the next hour or day. See How to check your email sending limit and Inbox ramp in FlowForce.
- Check the status of a one-time send. In Sequences, a quick email that did not go out shows Failed. Open it to look at the details. See How to read your sequences and what each status means.
- Check the Sent folder. In Inbox, open Sent to see whether the email left.
A sequence is not sending emails
Check that the sequence status is Active and that the lead is on it. See Why is my FlowForce sequence not sending?.
Still stuck?
Click your name at the bottom of the sidebar, then Help.