Wait for Voice: ready to show in the header, and check that Phone & SMS is connected with a number. Calls run in your browser, so FlowForce must stay open.
Check these in order
- Wait for Voice: ready. The Outreach page says Before calling while your browser softphone connects. Wait for Voice: ready in the header, or click Start once it appears.
- Check Phone & SMS. Open Integrations, then Phone & SMS. The status should be connected. If it says "SMS connected, calling unavailable", click Refresh calling and try again. See How to set up Phone and SMS in FlowForce.
- Check you have a number. The dialer says "Voice is not connected" until you connect Phone & SMS. Buying a number needs a one-time identity check. See How to verify your identity before you buy a phone number in FlowForce.
- Check the caller ID. If the dialer says no outbound caller ID is available, assign a Phone & SMS voice line, or verify your own mobile number under Personal caller IDs.
I miss inbound calls
Inbound calls only ring while FlowForce is open and the header shows Voice: ready. When it is offline, callers hear voicemail or miss the call. Missed calls and voicemails show in History on the Outreach page. See How to review your call history, missed calls and voicemails.
Still stuck?
Click your name at the bottom of the sidebar, then Help.