Open Billing and look at Credits this period. If the amount remaining is close to zero, either wait for your next billing period or upgrade to Pro for more usage.
Check these in order
- See how much is left. Click your name at the bottom of the sidebar, then Billing. Credits this period shows the percentage used and the amount remaining.
- See what used them. Click Show more. The table lists Voice (calls), SMS, Phone numbers, Phone verification, AI usage and Voicemail Agent (prep attempts) with what each cost.
- Check your period. The Plan & billing card shows the billing dates. The allowance is for that period.
- Choose what to do. The Free plan includes a $5 per month usage allowance. Pro includes 5 times the usage. See What is the difference between the FlowForce Free and Pro plans?. To upgrade, see How to upgrade your plan and check your billing in FlowForce.
Cut down usage
If a team member is using a lot, check the Voice and SMS rows, and consider turning off an agent you do not need, such as the Voicemail Agent, on AI Agents.
Still stuck?
Click Contact us on the Billing page, or click your name, then Help.