Check which tab you are on, check your folders, then open Integrations, Email and click Sync. Text messages are on the SMS tab and email is on the Email tab.
Check these in order
- Pick the right tab. Email is on the Email tab and texts are on the SMS tab. Each tab shows its own conversations.
- Check the folder. Look in Archive, Junk and Trash as well as Inbox.
- Check the mailbox. Open Integrations, then Email. Your mailbox should say Connected. Click Sync to pull in new messages.
The SMS tab is empty
You need a phone number set up. See How to set up Phone and SMS in FlowForce.
A message I sent is missing
Open the Sent folder.
Still stuck?
Click your name at the bottom of the sidebar, then Help.