Open the form and check that its status is Active. An inactive form, or one in Trash, stops taking submissions. Then check your embed code and look at the submissions list to see whether entries are arriving.
Check these in order
- Is the form Active? Open the form, click Settings, and look at Form status. Inactive forms stop accepting new public submissions. Switch it back to Active.
- Is the form in Trash? A trashed form's link and embed stop working. Restore it from Trash. See How to restore deleted leads, deals and forms from Trash in FlowForce.
- Did you paste the whole embed code? Copy it again from Copy, then Embed code, and paste all of it. Check that your website builder allows custom code.
- Is the link right? Copy it again from Copy, then Link, and open it in a private window.
- Submit a test. Fill the form in yourself, then open the form in FlowForce and look at the submissions table.
The submission arrived but nothing followed
If entries show in the list but the lead was not followed up, no sequence is attached. The form page says No sequence attached. See How to send an automatic follow-up after a form submission.
I cannot find a lead from a submission
Search the Leads list by the person's email, and clear any filters. The form's Assigned setting shows who owns new leads.
Still stuck?
Click your name at the bottom of the sidebar, then Help.