Home Calling and SMS How to set up call outcomes in FlowForce

How to set up call outcomes in FlowForce

Last updated on Nov 08, 2026

Open My Company, click the Call outcomes tab, and click Add custom outcome. Type the result you want your team to pick after a call, then click Save.

Steps

  1. Click your name at the bottom of the sidebar, then My Company.
  2. Open the Call outcomes tab.
  3. Click Add custom outcome.
  4. Type the name of the outcome, for example "Booked a demo".
  5. Click Save.

The Call outcomes tab with Add custom outcome

A new workspace shows "No custom outcomes yet" until you add some.

Where outcomes show up

Each call's outcome shows in History on the Outreach page and in Call logs. See How to review your call history, missed calls and voicemails.

Keep the list short

A short list is easier to use. Aim for a handful of outcomes your whole team understands, so reports stay clean.

If it did not work

I cannot see Call outcomes. Your role may not allow it. Ask an admin.

My new outcome is not in the list. Click Save after you add it.

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