Open My Company from your profile menu, then Email monitoring under More settings. The page shows how many emails are waiting, failed or sent. Click Process queue to push waiting emails through.
Read the page
- Pending is emails waiting to go out.
- Processing is emails being sent now.
- Failed is emails that did not send.
- Sent Today, Failed Today and Blocked Today count today's emails.
- Sent This Week and Sent This Month show the longer totals.
- Top Email Types (Today) shows which kinds of email were sent, such as manual sends.
- Top Users (Today) shows who sent the most.
Look at a single email
For a list of individual emails with their status, open Logs, then Email logs. See How to read the email logs and the audit log in FlowForce.
Why emails fail or wait
Your mailbox has a daily and hourly sending limit that grows over its first 30 days. Emails wait when you reach it. See How to check your email sending limit and Inbox ramp in FlowForce.
If it did not work
Pending keeps growing. You may have hit your sending limit. Wait for the next hour or day, or click Process queue.
Failed is not zero. Open Logs, Email logs, filter by Failed and look at the rows.
I cannot find Email monitoring. It is under More settings in My Company. Your role may not include it. Ask an admin.