Open Outreach, click AI Agents, then the Review tab. Each row is something an agent wants to do, such as a follow-up email draft, with the lead it is for and a confidence score. Review each one before it goes anywhere.
Read the Review tab
A number next to Review shows how many items are waiting. Each row has four columns:
- What is the draft or proposal, with a short reason below it.
- Lead is who it is for.
- Confidence is how sure the agent is, for example 76%.
- When is how long ago it was created.
Search by lead or message, or use the filters: All triggers, All Leads, All time and To review.
Review a draft
- Click Outreach, then AI Agents, then Review.
- Click an item to look at it and the reason the agent gave.
- Act on it, or dismiss it if you do not want it.
The Past tab keeps a record of earlier items.
Find leads that have a draft
On the Leads page, click the AI drafts tab above the list. It shows only the leads that have an AI draft waiting.
A note on confidence
A higher number means the agent is more certain. Read low scores with extra care. You can raise or lower the confidence needed for any automatic action in your settings. See Does FlowForce AI send messages without my approval?.
If it did not work
The Review tab is empty. No agent has anything waiting. Check that the Follow-Up Agent is on. See How to use the FlowForce AI agents for follow-up and voicemail.
An item disappeared. Check the Past tab.
I do not see AI drafts on Leads. The tab only has a count when there are drafts.